Your customers live on WhatsApp, so that’s where order updates should land. QuicShop sends confirmations and tracking over WhatsApp and DLT-compliant SMS — no third-party tool needed.
Why DLT matters
In India, commercial SMS must go through DLT (Distributed Ledger Technology) registration — your sender ID and message templates have to be approved before they can be delivered. QuicShop handles delivery through DLT-compliant routes, so your order messages actually reach buyers instead of being blocked.
Connect WhatsApp Business
- Go to Settings → Notifications.
- Link your WhatsApp Business number and complete verification.
- Turn on DLT-compliant SMS as a fallback for customers who don’t use WhatsApp.
Register your DLT templates
QuicShop ships ready-made templates for the common order events. Submit your sender ID and these templates for DLT approval (a one-time step), then they’re live for every order.
Choose which updates to send
Pick the moments your customers hear from you:
- Order confirmed — right after checkout
- Shipped — with the tracking link
- Out for delivery and Delivered
Test a notification
- Place a test order using your own number at checkout.
- Check that the order-confirmed message arrives on WhatsApp and SMS.
- Ship it and confirm the tracking message arrives.
Frequently asked
What is DLT and why does it matter?
In India, commercial SMS must go through DLT registration — your sender ID and templates need approval before messages can be delivered. QuicShop uses DLT-compliant routes so your order messages reach buyers.
Can customers order inside WhatsApp too?
Yes. The same WhatsApp connection powers catalogue browsing, ordering and festival campaigns to your customer list.